Vedanta-faqQ: Who do I contact if I have a question?

A: Feel free to contact our customer service department when you have a question or need assistance with our products or service options. Please call 949-202 4004 ext. 1268

Q: What is CLIA and why is its certification important?

A: The Centers for Medicare & Medicaid Services (CMS) regulates all laboratory testing (except research) performed on humans in the U.S. through the Clinical Laboratory Improvement Amendments (CLIA). In total, CLIA covers approximately 251,000 laboratory entities. The Division of Laboratory Services, within the Survey and Certification Group, under the Center for Clinical Standards and Quality (CCSQ) has the responsibility for implementing the CLIA Program.

The objective of the CLIA program is to ensure quality laboratory testing. Although all clinical laboratories must be properly certified to receive Medicare or Medicaid payments, CLIA has no direct Medicare or Medicaid program responsibilities.

Q: What is COLA and why is it important?

A:Laboratories accredited by COLA meet federal CLIA and state regulatory requirements. COLA is the premier clinical laboratory education, consultation and accreditation organization. They are an independent accreditor whose practical, educational standards have a positive and immediate impact. Their services enable clinical laboratories and staff to meet CLIA and other regulatory requirements, act in accordance with Quality Systems, and provide the best possible patient care.
Q: How do I send samples to the LAB?

A: Depending on your needs and location you can rely on our team of couriers to receive samples or from anywhere nationwide UPS will ensure we receive your samples safely and by the next day.

Q: Why should I upload patient prescriptions to Vedanta?

A: Vedanta’s comprehensive results allow comparisons between analytes tested and prescription drugs. This means our results make it easy to identify if a result is consistent or not according to what medications your patient is taking.

Q: Who can supply us?

A: Through our portal you may order any supplies you may need for UDT and point of care testing.

Q: What are common sample turnaround times?

A: For qualitative tests 24hrs after receiving the sample, for LC/MS-MS quantitative testing two to four business days.

Q: How do I receive my reports?

A: Vedanta provides a web-based, real-time platform for accessioning and results. We will provide you with a unique login and password with which you can order tests, upload patient information, as well as review, download and print your results quickly and easily.

Q: What happens once the samples are sent to Vedanta?

A: Samples will go through a six point validation process to ensure samples have not been tampered with; they then proceed to be tested for the analytes specifically requested. We save an aliquot of your samples for up to 30 days for posterior testing if necessary.

Q: What is sample adulteration, and what can we do to prevent it?

Methods to adulterate urine samples for substance abuse testing generally fall into three categories:

  1. Urine substitution
  2. Ingestion of fluids or compounds for flushing out the system, diluting the sample or interfering with the testing process (OR)
  3. Direct addition of adulterants to the urine specimen itself. The substitution of one’s own urine sample with one which is clean is a common practice.

Vedanta’s urine sample cups all come with temperature strips to help with witnessing sample collection; also we provide a six point validity panel which determines key elements that allow us to confirm the legitimacy of the sample.

Q: Why are screening and confirmation cutoffs different?

A: Screening and confirmation methodologies are different and the sensitivity present in LC/MS-MS technology is far higher than in spectrophotometry screening, this also means that you may detect far smaller traces of an analyte with a confirmation method.

Q: How does Vedanta ensure result confidentiality?

A: Vedanta is compliant with the Health Insurance Portability and Accountability Act (HIPAA) and all applicable state privacy regulations.

Q: What methods of payment are accepted by Vedanta?

A: Vedanta accepts all major PPO insurances; however you may contact customer service for more detailed information regarding billing.